Refund Policy
This policy applies to purchases, classes, events, studio reservations, and clay orders made through Made By You. Any specific cancellation terms shown and accepted during checkout also apply to that transaction.
Classes and workshops
Cancel at least 48 hours before the scheduled start time to request a refund to the original payment method or a studio credit. Payment processing fees may be nonrefundable.
Cancellations made less than 48 hours before the start time and missed classes are generally nonrefundable because the reserved space may not be filled. Contact us if an emergency prevents attendance. We may offer a transfer or studio credit at our discretion.
If Made By You cancels a class or workshop, you may choose a rescheduled date, studio credit, or a refund for the canceled session.
Studio and group bookings
Cancel at least seven days before a studio or group reservation to request a refund to the original payment method. Payment processing fees may be nonrefundable.
Cancellations made two to six days before the reservation may be eligible for a one-time studio credit. Cancellations made less than 48 hours before the reservation and no-shows are generally nonrefundable.
Custom, private, corporate, or special-event bookings may include separate deposit and cancellation terms. Terms accepted with that booking control if they differ from this general policy.
Clay orders
Please call 541-520-0731 before ordering clay online to confirm stock, quantity, and pickup or fulfillment details.
Unused and unopened clay may be returned within 14 days of pickup or delivery with proof of purchase. Opened, partially used, mixed, contaminated, dried, frozen, damaged after pickup, discounted final-sale, and special-order clay cannot be returned.
If you receive the wrong product or clay that was damaged before pickup or delivery, contact us within three days. Keep the product and packaging while we review the issue. We may replace the item, provide store credit, or issue a refund.
If website inventory is incorrect or an ordered clay product is unavailable, we will contact you. You may approve an alternative, wait for restocking, or receive a refund for the unavailable item.
Shipping, delivery, and pickup
Original shipping or delivery charges are nonrefundable after an order has been dispatched, unless the order was incorrect or damaged before delivery. Orders not collected within the agreed pickup period may be canceled or restocked after we attempt to contact you.
How to request a cancellation, return, or refund
Email madebyyou715@gmail.com or call 541-520-0731. Include your name, order or booking information, the affected item or class, and the reason for the request.
Approved refunds are sent to the original payment method. Banks and payment providers may take 5 to 10 business days to post the credit.
Nothing in this policy limits rights that cannot be waived under applicable law.
Contact
Made By You
715 Main Street
Springfield, Oregon 97477
541-520-0731